Company Description
Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Fairmont Mayakoba is a luxury resort located in Mexico's Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting.
Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting. About the Application Process: At Fairmont, we want to bring out your highest potential.
Shortly after applying,



you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We are seeking a professional and customer-focused Front Desk Supervisor to join our team in Playa del Carmen, Mexico. As the face of our hotel, you will lead and support our front desk team, ensuring exceptional guest experiences while maintaining efficient operations. Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
Supervise and mentor front desk agents and bell staff/valet attendants, fostering a collaborative and supportive work environment.
Manage guest complaints and issues, providing timely and effective resolutions.
Coordinate with Housekeeping and Engineering departments to efficiently fulfill guest requests.
Handle cash transaction

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