At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are looking for a customer-oriented professional who enjoys working in a highly administrative and detail-driven environment. The idóneo candidate will be comfortable managing multiple customer requests simultaneously, maintaining accuracy in systems such as SAP and Salesforce, and collaborating with cross-functional teams to ensure excellent customer service. This person will demonstrate patience, resilience, strong attention to detail, and the ability to remain focused while supporting customers across multiple regions.

Job Requirements

Key Responsibilities

Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
Process customer orders, quotations, pricing requests,



and order modifications in accordance with company policies and procedures.
Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.
Support distributors and strategic customer accounts, collaborating with team members when account volume requires shared ownership.
Maintain accurate customer, pricing, and order information within SAP, Salesforce, and other business systems.
Communicate effectively with customers across the United States, Europe, and other international regions regarding order management and service-related inquiries.
Investigate and resolve customer concerns related to shipments, invoicing, produc

📌 CUSTOMER SERVICE SPECIALIST II (Tlalnepantla de Baz)
🏢 TE Connectivity
📍 Tlalnepantla de Baz