About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.

Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.

We are seeking for unique and experienced UKG Concierge Lead to join our team

What You Will Do:
- Monitor and Manage Concierge intake and resolution for assigned customers
- Coordinate with non-Concierge resources and follow up internally to resolve gaps (missing estimates, missing owners,



pending access/onboarding, aging tickets)
- Review dashboards regularly to track completed work, in-progress items, blockers, and risks
- Ensure customer meetings and deliverables are prepared for and executed to expected quality standards
- Watch for delivery risk, scope changes, capacity conflicts, and client dissatisfaction; escalate to leadership when
- Discover and analyze client business requirements and business processes
- Create usable documentation including audit findings, business requirements, and product design documents
- Translate findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
- Actively participate, and as needed lead, testing, and quality assurance activities for the projects.
- Assist with change management and user acceptance testing
- Maintain the internal project management system up to date with all-time worked, task stat

📌 UKG Concierge Lead (Ciudad de México)
🏢 Improvizations
📍 Ciudad de México