About the Role:
The MSP Talent Care Specialist plays a vital role in supporting the operational success of our Managed Service Provider (MSP) programs. This role is central to ensuring an outstanding experience for our clients throughout the program lifecycle and serves as a critical touchpoint for processing invoices, responding to and resolving other operational queries and concerns, vendor communication, data management, and driving change.

Responsibilities:
- Invoices: Process vendor invoices using a variety of client systems.
- Invoice Support: Provide support for invoice-related questions, assisting vendors and hiring managers with inquiries about invoice cycles, deductions, taxes, and any discrepancies they may encounter.
- Contract Management: Review vendor contracts, process extensions and communicate with vendors on onboarding, rates, compliance and other documentation.
- Exceptional Program Delivery Experience: Provide consistent positive and engaging experiences to clients, vendors and hiring managers throughout the recruitment process.



Ensure every interaction is professional, respectful, and leaves a lasting positive impression.
- Responsive Vendor Partner Engagement: Promptly respond to requests from vendor partners for invoices and utilize advanced technology portals to ensure effective and timely communication.
- Active Participation in Client Calls: Regularly engage in weekly status calls. Provide updates, insights, and strategic plans for ongoing and upcoming program activities.
- Achievement of Weekly Targets: Consistently meet or exceed weekly targets for invoice processing. Demonstrate effectiveness and efficiency in program coordination.
- VMS Ad Hoc Support: Offer support for ad-hoc questions related to the Vendor Management System (VMS), including timesheet support, expense reporting, and system navigation.
- Maintain Data Integrity Across All Client and Internal Systems: Responsible for the upkeep of data accuracy and consistency within al

📌 Talent Care Specialist, MSP (México)
🏢 Wilson Human Capital Group
📍 México