Description
Receivables Support Representative – Collections & Billing | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support accounts receivable, collections, billing investigations, and customer account resolution.
This is a hands-on role for someone who is persistent, detail-oriented, and comfortable managing a high volume of customer calls, emails, billing cases, and payment follow-ups.
You’ll work directly with customers to resolve past-due balances, invoice discrepancies, payment issues, and account setup concerns, while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.
This is not a passive collections role. You’ll be expected to take ownership, follow up consistently, and balance protecting company revenue with providing a professional customer experience.
What You’ll Own
Accounts Receivable & Collections
- Conduct outbound collections calls and email follow-ups on past-due accounts




- Secure payments, payment commitments, and account resolutions
- Maintain consistent follow-up until outstanding issues are resolved
- Track payment commitments, customer responses, and account activity
- Identify opportunities to enroll eligible customers in auto-pay
- Help reduce delinquency and aging accounts through proactive outreach

Billing Investigation & Salesforce Case Management
- Investigate billing disputes, invoice discrepancies, and account setup issues
- Identify root causes of invoicing problems and coordinate necessary corrections
- Open, manage, update, and close cases in Salesforce
- Maintain detailed records of customer interactions, resolutions, and next steps
- Confirm customer understanding and satisfaction before closing cases
- Escalate complex issues when needed while maintaining ownership of follow-through

Customer Communication & Coordination
- Communicate confidently and prof

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México