Description
POSITION SUMMARY

The MDM (Master Data Management) Operational Lead is responsible for managing and directing the day-to-day activities of the MDM Operational Analysts and MDM Materials Management Analysts across a regional portfolio of four manufacturing plants. This role ensures consistency in execution, adherence to Service Level Agreements (SLAs), and alignment of revision changeover processes across all assigned sites. The Lead drives cross-functional coordination between Operations, Planning, Purchasing, Manufacturing Engineering, and the MDM CCO (Commercialization Change Order) Team to minimize operational disruptions and optimize inventory utilization during revision transitions. He/she is accountable for team performance, process standardization, escalation management, and continuous improvement across the regional CCO operations footprint.

RESPONSIBILITIES
- Directly manage and develop a team of 8 analysts across multiple manufacturing plants
- Ensure all revision changeover processes are executed consistently and within defined SLAs across all assigned plants




- Standardize workflows, templates, and reporting across the regional team to drive operational excellence
- Monitor and manage workload distribution across analysts to ensure balanced coverage and timely execution
- Serve as the escalation point for complex or high-risk revision changeover issues that cannot be resolved at the analyst level
- Coordinate cross-plant dependencies and communicate regional impacts to senior leadership and cross-functional stakeholders
- Analyst trends in changeover disruptions, scrap, rework, and inventory costs to drive data-informed decision-making
- Support the development and refinement of standard operating procedures (SOPs) for CCO operations
- Provide regular status updates and executive summaries to MDM Operations leadership on regional performance and risks
- Gather, scrub, manipulate data to generate average to complex reports and analysis related

📌 MDM Operational Lead (Santa Catarina)
🏢 Vertiv Group
📍 Santa Catarina