Associate Integral Quality Documentation

LOCATION: ECOE MEXICO
REPORTS TO: Quality Documentation Lead, Customized Formulations and Solutions
DIRECT REPORTS: NO

Core Responsibilities:
- Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
- Working collaboratively with technical, manufacturing, quality, and customer support groups to complete customer questionnaires.
- Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
- Developing and maintaining a deep understanding of our products and manufacturing sites
- Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
- Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
- Supporting the implementation to Standard Work. Identifying and completing continuous improvement projects.




- Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
- Working as part of a team to ensure customer documentation response process functions efficiently.
- Working with Sales to ensure requests are complete and prioritized as needed

Qualified candidates will have: ​
- Bachelor’s or associate degree or equivalent experience in quality, operations or regulatory
- Prior quality, regulatory or food industry experience favorable
- Basic knowledge of hydrocolloids, or food ingredient experience preferred
- Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
- Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
- Excellent listening and communication skills.
- Strong attention to det

📌 Associate Global Quality Documentation (México)
🏢 Ingredion
📍 México