Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

Key Responsabilities
- Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
- Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
- Collaborates with Journey Owners and research teams to define target audiences and goals.
- Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
- Applies insights to recommend UX improvements,



validate decisions, and develop design concepts that balance user needs with business objectives.
- Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
- Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes.
Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
- Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
- Keeps stakeholders informed on goals, expectations, and timelines throughout the desi

📌 Fbs - Sr UX Designer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes