Current job opportunities are posted here as they become available.
Environment: Hybrid (about 3 days onsite; 2 remote)
Work Schedule:
This position is full-time and hybrid Monday through Friday with an hour break, but flexibility based on coverage. There are some after-hour and weekend expectations.
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether youre just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work:
As a Senior Manager Client Success working within Redwood Mexico (one of our entities), you will be responsible for supporting our Mexico customers through daily operational duties.
How You Make a Difference Everyday:
- Actively manage and own a portfolio of clients and their strategic account plans
- Identify opportunities within the client portfolio to grow with Redwood, either through adding services or through continuous improvement
- Foster an environment of ideation and creativity to drive continuous improvement and effectiveness
- Ensure client retention by identifying and driving strategic adjustments that aim at cost reduction, profitability/productivity increase, and customer satisfaction and value enhancement
- Ensure all client activities and communication are documented in a timely fashion
- Coordinate customer expectations within Redwood teams to ensure alignment and create a unified approach to our clients
- Drive a culture of accountability a