Nextiva, a integral leader in AI-powered customer experience and team collaboration, seeks a Support Operations Manager to lead a large technical support organization onsite in Guadalajara. You will coach Supervisors, drive performance, and establish a strong operating cadence to deliver exceptional service while protecting revenue.
You will lead workforce planning, leverage data-driven insights, and drive improvements across CX, quality, and commercial outcomes in a fast-paced, onsite team
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📌 Technical Support Ops Leader (Guadalajara)
🏢 Nextiva
📍 Guadalajara
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