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Job Title: Remote L2/L3 Tech Support (100% Work From Home)
Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 – $2,000 USD monthly salary (Paid directly in USD, depending on experience)

Schedule: 8 hours/day, Monday through Friday, aligned with U.S. Eastern Time

Job Overview

Our Client is a U.S.-based Managed IT Services and Cybersecurity provider (MSP) dedicated to delivering reliable infrastructure support, cloud management, and endpoint security to business clients across North America. Built on structured ticket resolution, proactive system monitoring, and high-touch technical communication,



they eliminate operational downtime for their clients. Driven by sustained growth across their managed account base, they rely on versatile, analytical IT support engineers to troubleshoot infrastructure issues and deliver seamless remote support.

The Role

Our Client is seeking a technically adept, customer-facing L2/L3 Technical Support Specialist to handle end-user, Microsoft 365, networking, VPN, server, and cloud infrastructure tickets. Far from a call-center or scripted environment, this high-ownership role requires a critical thinker capable of independently working through complex L1/L2 issues, communicating technical solutions clearly to U.S. business users, and determining proper escalation paths. Operating full-time during U.S. Eastern business hours, this professional will combine deep technical troubleshooting with pristine ticketing hygiene.

Key Responsibilities

End-User Support & Microsoft 365 Administration

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Independe

📌 Remote/Tech Support (Metepec)
🏢 HireLATAM
📍 Metepec