Salary : Competitive Job Family : Supply Chain Operations Location : Mexico - Mexico City Office
About us
Dyson is a integral technology enterprise.We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better.We’re growing fast and our ambition is huge – more categories, more locations and more people.Dyson launchedinMexico in 2018 as our first step in to Latin America. Our Mexico office is located in thePolanco areaof Mexico Cityand our expandingteam is akey contributor inhelping us delivergrowth throughout the market.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Mexico and LATAM. The role combines hands-on order management with reporting, KPI governance,
and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.
Core Responsibilities
Order Management
- Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
- Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
- Coordinate order releases with warehouses and distribution partners.
Customer & Business Support
- Act as the primary point of contact for Sales and Customer Service on order matters.
- Support new customer onboarding and manage fulfillment escalations.
- Coordinate with business process outsourcing (BPO) partners as needed.
Reporting & Analytics
- Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
- Analyze order trends, back
📌 Sr Sales Order Processing Analyst, LATAM (Ciudad de México)
🏢 Dyson
📍 Ciudad de México
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