Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Key Responsibilities
1) Incident Management and Dispatching (AMS / Dispatcher)
- Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module (MM or FI or SD).
- Perform initial triage to identify incident type, affected process, business impact, and priority.
- Resolve Level 1 and selected Level 2 functional incidents within the defined scope.
- Correctly route and escalate incidents requiring specialized support to the appropriate resolver groups (senior functional consultants, ABAP, BASIS,



interfaces, security, etc.).
- Ensure tickets contain complete and high‑quality information prior to escalation (clear description, transactions, documents, evidence).
- Actively track the full ticket lifecycle, ensuring timely updates, correct ownership, and SLA compliance.

2) Functional Analysis and Process Validation
- Perform functional analysis of processes related to the assigned module:
- MM: purchasing, requisitions, purchase orders, goods receipts, logistics invoices.
- FI: general ledger, accounts payable/receivable, accounting documents, reconciliations.
- SD: sales orders, deliveries, billing, pricing.
- Identify whether incidents are operational, configuration, data‑related, or process‑driven.
- Execute and coordinate functional testing to validate fixes or implemented solutions.
- Document analyses, root causes, and implemented solutions for future reference.

3) Coordination wi

📌 AMS Functional Consultant – SAP MM (Polanco)
🏢 Kyndryl
📍 Polanco