Job Description Summary
-To support the development of P&O; processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Job Description
Sandoz continues to go through an exciting and transformative period as a integral leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape

Position Location:

This position will be located in Mexico City, Mexico.

The role is expected to follow the applicable local hybrid working approach for Mexico City-based associates.

Major accountabilities:
- Support the team in the operational conversion of P&O; strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all P&O; Services aspects (e.g. services, processes, continuous improvement)



and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O; Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
- Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope.
- Contribute to P&O; Services projects at country or BU level

Key performance indicators:
- P&O; Services delivered on time with the right level of quality

Minimum Requirements:
Wo

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