Description Customer Success & Client Retention Expert – Remote
Position Type:
Part-Time ( Location:
Worldwide Working Hours:
Versátil (with availability for client meetings as needed)
About the Role
At Pavago, one of our clients is hiring a
Customer Success & Client Retention Expert
to strengthen customer relationships, improve retention, and deliver an exceptional client experience throughout the customer lifecycle. This is not a reactive support role. You'll take ownership of customer success initiatives by proactively engaging clients, identifying churn risks, improving onboarding, and implementing retention strategies that increase customer satisfaction and long-term loyalty. You'll collaborate closely with leadership, sales, and operations to ensure every client receives ongoing value while helping the business improve retention and customer health. If you enjoy building relationships, solving customer challenges, and turning satisfied clients into long-term advocates, this role is a strong fit.
What You'll Own
Customer Success & Relationship Management
Build and maintain strong relationships with a portfolio of clients. Serve as a trusted point of contact throughout the customer lifecycle. Conduct proactive check-ins to understand customer goals, challenges, and opportunities. Ensure customers consistently receive value from the company's services. Advocate for customers internally while maintaining strong business relationships.
Client Retention & Churn Prevention
Identify at-risk accounts before they become churn risks. Develop and execute proactive retention strategies. Improve customer engagement and long-term satisfaction. Partner with leadership to reduce customer churn and strengthen client loyalty. Support renewal conversations and identify opportunities to expand customer relationships.
Customer Onboarding & Adoption
Support new client onboarding to ensure a smooth transition. Guide customers through implementation and early adoption. Ensure customer