We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance. The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both
English and Spanish . This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.
What You'll Do Lead, support, coach,



and motivate a team of customer experience representatives Monitor day-to-day team performance and help ensure productivity and quality expectations are met Provide coaching and feedback to improve individual and team performance Support agents with customer escalations and challenging interactions Help maintain a strong customer-focused culture across the team Monitor attendance, adherence, performance, and overall team engagement Identify performance gaps and work with team members on improvement plans Communicate operational updates, expectations, and feedback clearly to the team Work closely with trainers and other leadership members during training and transition into production Maintain professionalism, accountability, and strong communication in a fully remote environment Adapt quickly to changing processes, systems, and business requirements
Compensation & Work Setup $6.50 USD per hour 100% remote from México Paid weekly in arrears Paid training Independent Contractor arrangement
Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: Windows 11 PC
(Mac not supported) 16 GB RAM Dual monitors Webcam and Wired USB Headset i5 processor or higher Fibre inter

📌 Team Lead | Healthcare Customer Experience (Ciudad Lerdo)
🏢 Resolv.Global
📍 Ciudad Lerdo