Mid-level App Support Engineer – ReactJS, Python APIs & Azure Cloud Location: Mexico City
Schedule: Hybrid - 2 - 3 days

About the Role
We are looking for a proactive and technically strong Support Engineer to provide production and application support for modern cloud-native applications built on ReactJS, FastAPI/Django, and Azure services . The adecuado candidate should have hands-on experience in monitoring, troubleshooting, incident management, root cause analysis, and operational support across frontend, backend, APIs, search, and cloud infrastructure components.
This role requires strong analytical skills, a customer-first mindset, and the ability to work closely with development, DevOps, and product teams to ensure high application availability, performance, and reliability.

Key Responsibilities
Provide L2/L3 application and production support for web applications and backend services running on Azure.
Monitor, troubleshoot, and resolve issues across:
ReactJS applications hosted on Azure Static Web Apps




FastAPI/Django services hosted on Azure App Service and Azure Container Apps
API integrations exposed through Azure API Management (APIM)
Investigate and resolve incidents related to application performance, API failures, authentication issues, deployment issues, and infrastructure health.
Use Azure Log Analytics and Application Insights to monitor system behavior, identify anomalies, analyze logs, and perform root cause analysis.
Support applications leveraging Azure AI Search and Azure AI Foundry components, including troubleshooting indexing, search relevance, model/service integration, and inference-related issues.
Monitor and support Redis caching and PostgreSQL database performance, connectivity, and reliability.
Collaborate with engineering teams to identify recurring issues and drive permanent fixes.
Participate in incident management , problem management , and change/release support processes.
Create and maintain runbooks, troubleshooting guides, SOPs,

📌 Azure Support Engineer (Ciudad de México)
🏢 E-IT
📍 Ciudad de México