Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.
What you’ll do
- Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts
- Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.
- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
- Working with product management to surface customer requests and help translate customer feedback into product requirements
What you’ll bring
- Proven experience in SaaS/Fintech in a customer-facing role, ideally as a Customer Success Manager, Account Manager or Consultant.
- Ability to multi-thread across complex accounts,
building relationships with IT, Operations, Business teams, and executives.
- Demonstrated ability to create success plans to drive measurable ROI for customers, ensuring healthy renewals and account growth.
- Consistent track record of (over) achieving targets and goals
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
What you’ll get
Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working (location dependant)
- 60 day working abroad
- 4 week paid sabbatical after 5 years service
Let's connect
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect w
📌 Customer Success Manager (Ciudad de México)
🏢 Mambu
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.