Description

Job Title: Behavioral Health Medical Virtual Assistant
Position Type: Full-Time
Location: Remote – Philippines or Latin America
Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays
Pay Rate: $6–$7 USD per hour
Start Date: ASAP

About the Role
We are looking for an experienced Behavioral Health Medical Virtual Assistant to support a growing U.S.-based psychiatry and mental health practice.

In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients.

This is a great opportunity for someone with previous psychiatry, behavioral health, or mental health experience who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for long-term stability and career growth.

Key Responsibilities
- Patient Calls: Answer inbound calls promptly and provide professional,



compassionate patient support.
- Patient Intake & Scheduling: Coordinate new patient intake, schedule appointments, and maintain accurate patient information.
- Referral Management: Process incoming referrals and ensure timely follow-ups.
- No-Show Follow-Up: Contact no-show patients at least twice, send text reminders, and properly document all outreach.
- Insurance & Prior Authorizations: Verify insurance coverage and assist with prior authorization requests.
- New Patient Inquiries: Respond to new inquiries and referrals within 5 minutes as a critical performance expectation.
- Patient Support: Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member.
- Administrative Support: Handle day-to-day front desk and general healthcare administrative tasks.
- Team Collaboration: Participate in daily Zoom meetings and work closely with the practice tea

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