Overview:

The CX Coordinator supports Logistics Operations through data analysis, reporting, and business intelligence. This role is responsible for developing and maintaining dashboards, generating operational reports, monitoring key performance indicators, and providing actionable insights to support decision-making. By transforming data into meaningful information, the position helps leadership identify trends, risks, and opportunities that improve visibility and support operational and business objectives.

Responsibilities:
- Develop, maintain, and enhance standard and ad-hoc dashboards, reports, and scorecards for Logistics Operations leadership.
- Ensure accuracy, consistency, and integrity of operational data used for decision-making.
- Automate recurring reports and reporting processes to improve efficiency and reduce manual effort.
- Consolidate data from multiple systems and data sources to provide comprehensive operational visibility.
- Analyze operational trends and performance drivers across transportation, warehousing, service levels, and order fulfillment activities.




- Identify exceptions, performance gaps, and emerging risks, providing actionable insights to leadership.
- Support monthly, quarterly, and annual business reviews through data preparation and analysis.
- Conduct root-cause analysis on operational performance deviations and support leadership with fact-based recommendations.
- Monitor and maintain Logistics Operations performance metrics and reporting standards.
- Validate KPI calculations and reporting methodologies to ensure consistency across teams and regions.
- Track performance against targets and highlight areas requiring management attention.
- Partner with Logistics, Customer Experience, Supply Chain, and Commercial teams to understand reporting needs and translate business requirements into analytical outputs.
- Support leadership presentations by preparing data visualizations and executive-ready reporting materials.
- Respond

📌 Senior Associate Specialist, Logistics Operations (Ciudad de México)
🏢 Celanese International
📍 Ciudad de México