Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognised travel brand
Our team of customer-focused travel and tech enthusiasts is on a mission to create a new approach to travelling, and become a household name for travel needs by creating unforgettable memories for travellers across the globe.

What the job entails ?
- Answering customer questions by email and online chat, and reviewing bookings for accuracy.
- Actively handling last-minute bookings and communicating with partner drivers.
- Resolving urgent matters over the phone and redirecting clients to the appropriate channels.
- This is a full-time position with a rotating shift schedule, including weekends — we operate 24/7 and shifts are distributed fairly across the team.

What we are looking for ?
- Full English proficiency (C1 or above) is required.
- Optimistic, can-do people who want to grow professionally.
- Strong attention to detail and clear communication with clients and drivers, primarily in writing and over the phone.




- Comfortable working in a fast-paced environment, both as part of a team and independently.
- Able to navigate multiple systems (Slack, ticketing and booking software, and more).
- Experience in hospitality, tourism, or logistics is a plus, but not required.

Why Daytrip ?
- You will learn from a team of highly driven professionals and have the opportunity to bring your own ideas to the table, with real scope to take on roles beyond Operations.
- Interact with travellers and drivers from all over the world — we operate in 130+ countries.
- Our office is in Colonia México, a short walk from Paseo Montejo — informal, pet-friendly, with team dinners, the occasional taco day, and a Bierhaus around the corner.
- Performance bonus & Home office possible after the trial period by agreement.

Many of our Customer Support Specialists grow within the Operations team — moving into Senior CS, Team Lead, or Drive

📌 Customer Support Specialist (México)
🏢 DAYTRIP
📍 México