Summary

Location: Mexico City, Insurgentes

Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

The Director, IMO Mexico NOCC is a senior leadership role responsible for overseeing and scaling key Integrated Marketing Operations (IMO) capabilities within the Mexico Novartis Operations Center (NOCC). This position leads a diverse organization of approximately 80-100 associates supporting critical functions across Marketing Operations, Customer Experience Planning & Operations (CXP&O;), Martech, and future strategic capabilities.

As a member of the IMO NOCC Leadership Team, the Director will partner closely with US-based IMO leaders and integral NOCC counterparts to drive operational excellence, talent development, organizational effectiveness, and transformation initiatives. The role combines strategic functional leadership with people leadership to ensure high-quality, compliant, and scalable service delivery aligned with enterprise priorities.





Key Responsibilities

Functional Leadership & Operational Excellence
- Provide senior functional leadership within one or more IMO disciplines, ensuring delivery of high-quality, compliant, and business-impacting outcomes.
- Drive operational excellence by establishing and monitoring KPIs, service levels, quality metrics, and performance standards.
- Partner with US-based IMO leaders to execute strategic priorities, transformation programs, and capability-building initiatives.
- Identify and mitigate operational risks, proactively addressing quality concerns and implementing corrective actions when necessary.
- Escalate critical issues appropriately and lead rapid resolution efforts to minimize business impact.
- Foster alignment and consistency across global NOCC locations by harmonizing processes, best practices, and ways of working.
- Balance immediate operational needs with long-te

📌 Director, IMO Mexico NOCC (Ciudad de México)
🏢 Novartis México
📍 Ciudad de México