About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile:
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
Functional Knowledge:




- Has developed skillset in a range of processes, procedures, and systems.
Business Expertise:
- Supports to achieve company goals by helping teams to integrate and work together.
Impact:
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership:
- May give informal guidance to junior team members.
Problem Solving:
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills:
- Exchanges information and ideas effectively.
Responsibility Statements:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities co

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🏢 Conduent
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