Job no: 511533
Brand: Discova
Work type: Full time
Location: Los Carbos, Mexico
Categories: Wholesale & Product

The Opportunity:
We are seeking an Airport Concierge to join our global family. The Airport Concierge is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The airport concierge must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.

They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.

Key responsibilities
- Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
- Complete arrival and departure customer reports and submit them to Operations daily.
- Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.




- Organizes all banners for private and concierge services throughout the day
- Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.)
- Keeps track of Presente Flight arrival and departure times.
- Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.

*A full job description, including further key responsibilities, will be shared with interested applicants.

Essential Qualifications and Experience
- Fluent in national local language and English
- Experience working in in-destination airport logistics is an advantage

Skills and Attributes
- Excellent communication skills
- Sales-oriented with a strong customer care focus
- Close high attention to detail
- Excellent problem-solver
- Willing to travel on business when required.
- Perso

📌 Airport Representative (Cabo San Lucas)
🏢 Discova
📍 Cabo San Lucas