At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the general leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Field Service Engineer supporting the LATAM Technical Service team, you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment. The role is responsible for maximizing customer satisfaction within the assigned territory by providing the highest level of service. This role is expected to negotiate service agreements towards meeting and/or exceeding sales goals.
In this role, a typical day will include:
- Provides post-sales support on all Alcon equipment to ensure customer’s needs are met.
- Meet annual goals and metrics as established by Field Service Manager.
- Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls.
- Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications. Minimize instrument failure call back.
- Install retrofits and instruct customers of resultant benefits and changes.
- Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
- Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personnel within the established guidelines. Consult with local and international management on chronic
📌 Field Service Engineer (Ciudad de México)
🏢 Alcon
📍 Ciudad de México
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