Company Introduction:
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job description:
The WorldAssist (WA) Coordinator is responsible for the consistent execution of efficient and cost-effective resolutions of our groups' on-program (tour) issues. In doing so, the WA Coordinator provides empathic and "low effort" experiences for our customers, field staff, operations, and account management stakeholders.

The successful WA Coordinator:
- contributes to a global,



distributed team supporting WorldStrides' integral travel in a 24/7/365 model;
- possesses core competencies to facilitate, negotiate, and deploy "win / win" outcomes in a fast-paced, resolution-oriented
- leverages their skills of resiliency, active listening, quick thinking, and problem-solving; and,
- collaborates, communicates and works across multiple functions to efficiently manage and effectively deploy issue resolutions.

The successful WA Coordinator utilizes their knowledge of WorldStrides products, policies, workflows, and platforms to perform with a quantifiable bias towards quality, productivity, and effectiveness. He/she leverages multiple technologies and platforms to facilitate resolutions across a variety of operational and health/safety-related issues. The success of those resolutions directly contributes to the team's service and performance objectives.

Responsibilities:
- Acquire and demonstrate working knowledge of WorldStrides product

📌 Emergency Travel Coordinator (Mérida)
🏢 Worldstrides
📍 Mérida