ADVANTECH is a general leader in industrial computing, IoT, and Edge AI solutions, with operations in over 25 countries worldwide. We enable digital transformation across key industries such as manufacturing, transportation, energy, healthcare, and industrial automation through innovative and reliable technology.

At ADVANTECH Mexico, we foster a collaborative, results-driven environment where continuous improvement, operational excellence, and professional development are core to how we work—fully aligned with global standards and best practices.

About the Role

We are looking for a Senior Technical Support Engineer with strong technical expertise and leadership skills to take ownership of the Technical Support function.

This role goes beyond hands-on technical support. It requires strategic thinking, leadership mindset, and cross-functional collaboration to deliver best-in-class technical support aligned with business growth.

As a senior contributor, you will act as a technical authority, support commercial teams, and drive continuous improvement across support processes, tools,



and customer experience.

Key Responsibilities
- Lead and own the Technical Support area, ensuring service quality, efficiency, and scalability.
- Act as the main technical escalation point for complex internal and external customer issues.
- Prepare detailed technical and site reports related to delivered support.
- Install, upgrade, configure, and maintain systems, products, and solutions.
- Provide customer support during installation, commissioning, and post-sales phases.
- Train and mentor junior engineers and support Sales teams on product usage, specifications, and solutions.
- Collaborate closely with Sales, Presales, Product Management, and Management teams.
- Review and fully understand product specifications and technical documentation.
- Contribute to product development feedback loops based on customer and market insights.
- Conduct market and competitor analysis; prepare te

📌 Technical Support Engineer Sr. (Zapopan)
🏢 Advantech
📍 Zapopan