C.H. Robinson is looking for an Account Coordinator to join our team in Guadalajara. In this role, you’ll play a key part in strengthening customer relationships and keeping our logistics operations running smoothly—your work directly impacts customer satisfaction and overall account success.
As an Account Coordinator, you’ll support daily account activities, resolve service issues, and maintain accurate shipment and customer information. You’ll collaborate across internal teams to ensure seamless execution while helping drive operational efficiency and customer retention. Your attention to detail and service mindset will make you a trusted partner to both customers and internal stakeholders.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Customer Service:
- Establishes contacts and builds relationships with customers to understand the customer’s needs
- Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
- Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
- Responds to customer inquiries and provides updates related to exception management in a timely manner
- Ensures quality execution against expectations, identifies issues, and implements solutions Reviews internal and customer data inclusive of customer aligned KPIs for quality and accuracy
- Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share
- Grows the business by listening to customers