Location(s): Aguascalientes
Job Schedule:Full time-On site
Education Requirement: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Collections representative to join our team in Aguascalientes.
In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.
A Day in the Life:
- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and consumer.
- Researches and finds a solution for customer's disputes, questions and concerns related to the account status and delinquency.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
Who We're Looking for:
Required:
- Education requirements: High school diploma
- List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
- Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English
- MS Office Intermediate
- Ability to perform work onsite at Aguascalientes.
- Schedule:
- Availability to work 36 hours per week
Desired:
- Bachelor's degree.
What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars,
leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the
future of transportation. From day one, you'll have the support to tackle challenges and contribute to
impactful solutions across o