Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?
What you will do
The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.
Job Expectations:
- Collaborate with the Shared Services Customer Service Manager
- Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
- Maintain high customer service levels
- Implement policies and procedures
- Assist with complex challenges of the order processing
- Monitor accuracy of Shared Services team members
- Receive payments for order changes
- Identify and implement strategies to improve quality of service, productivity, and profitability
- Prepare and deliver KPI analysis of CS team
- Coordinate and manage customer service projects and initiatives
- Identify and address staff training and coaching needs
- Update Daily Reporting
- Communicate with local managers
- Backup support for all team functions
- Promotes cooperation and commitment within a team to achieve goals and deliverables
- Other duties as assigned by management
Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
What you need to succeed
EXPERIENCE
Required:
- Minimum 5 years of customer service experience
Desired:
- Experience with Job Tracker
- Stone, industrial, and manufacturing industry experience
LANGUAGE
Required:
- Profficient in English
KNOWLEDGE
Required:
- Proficiency in Microsoft Office (Excel, Outlook, etc.)
SKILLS
Required:
- Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
- Customer Servi
📌 Customer Service Representative (Toluca de Lerdo)
🏢 COSENTINO
📍 Toluca de Lerdo
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.