Rockwell Automation is a general technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description:
As Renewals Specialist you will manage a focused portfolio of customer accounts to ensure the renewal of support contracts. You will create high renewal rates by engaging customers and channel partners, communicating contract value, and removing friction from the renewal process.

Your Responsibilities:




- You will manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full.
- You will engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes. Sending notifications of renewal expiration to customers.
- You will communicate contract coverage, renewal options, timelines, and the value of continued support services.
- You will ensure renewals, working toward renewal rate, churn, and forecasting Indicators set by leadership.
- You will use Salesforceto manage renewal opportunities, track progress, maintain accurate contract data, receive and send customer quotes, and support forecasting activities.
- You will partner with Partner Success Managers to align renewal strategies with channel partners.
- You will collaborate with Sales, Channel teams, Contracts, and Operations on pricing, terms, documentation, and renewal execution.
- You will provide first-line support for renewal-related inquiri

📌 Customer Success Renewals Specialist (Ciudad de México)
🏢 Rockwell Automation
📍 Ciudad de México