Personal Injury Intake Manager

Location: Fully Remote
Preferred Location: Mexico
Type: Full-time contractor
Schedule: U.S. business hours (EST)
Compensation: $2,500 to $3,500 USD per month, with performance bonus potential

About the Role

Rosenblum Law is looking for a full-time Personal Injury Intake Manager to help manage and improve our personal injury and medical malpractice intake operation.

This is a fully remote role for someone who understands legal intake, knows how to qualify injury cases, and can help turn more leads into signed cases.

We already have team members handling intakes and backend follow-up. We are looking for someone who can come in, manage the day-to-day intake process, coach the team, improve follow-up, and increase the number of qualified cases we sign.

This is not just an administrative management role. We need someone who is hands-on, organized, numbers-driven, and comfortable holding the intake team accountable.

What You’ll Do
- Manage the personal injury and medical malpractice intake process from first contact through signed case




- Supervise and coach intake team members
- Handle personal injury and medical malpractice intakes when needed
- Review calls and provide clear feedback to improve performance
- Improve intake scripts, call flow, qualification questions, and follow-up cadence
- Help the team identify strong personal injury and medical malpractice cases faster
- Create clear standards for strong leads, weak leads, urgent leads, and leads that are not a fit
- Track leads through the pipeline and make sure no strong lead falls through the cracks
- Work with backend operations to make sure follow-up is completed properly and on time
- Prioritize urgent, high-value, and time-sensitive leads
- Monitor team performance, including response time, completed intakes, follow-up attempts, signed cases, and conversion rates
- Create simple weekly reports for leadership
- Identify bottlenecks in the intake process and recommend practi

📌 Personal Injury Manager (México)
🏢 Rosenblum Law
📍 México