Rebecca Kitson Law (RKL) is seeking a high-energy, empathetic, and detail-oriented professional to join our Client Services Team as a remote Bilingual Intake Specialist (front-end/opener). This role requires someone who excels at building rapport and supporting prospective clients through the early stages of their immigration journey with compassion, clarity, and a positive, resilient mindset.

Why This Role Matters

This position is often a client's first experience with the firm. Many families arrive with fear or uncertainty, and the specialist in this role sets the tone- offering a calm, informed, and welcoming presence that helps clients feel heard and supported from the very first contact. The intake specialist guides interested leads through the intake and consultation pipeline. The primary focus is to turn interested leads into committed, scheduled consultations.

Key Responsibilities

Intake & Initial Screening:
- Conduct quality, detailed immigration screenings to help identify viable cases.
- Build rapport with compassion, active listening, and cultural humility.




- Screen accurately for information on family and humanitarian immigration options based on the prospect's interest and flow of the conversation.
- Collect consultation fees and maintain organized consultation calendar events and documentation.
- Log intakes for legal assessment tracking, track attorney response outcomes, and follow appropriate post-assessment procedures.
- Support the reception team to receive new leads or help route calls appropriately
- Provide and maintain professional call etiquette at all times.

Required Qualifications
- Fully bilingual in Spanish and English (speaking, reading, writing, listening, and comprehension).
- Strong and professional call etiquette using cloud-based VoIP (respectful, patient, and emotionally grounded during conversations)
- Strong ability to build trust through a warm, compassionate, people-centered approach.
- Excellent attention to detail, organ

📌 Client Engagement Specialist (Ciudad de México)
🏢 Rebecca Kitson Law
📍 Ciudad de México