Description
Join Novibet as a Customer Care Manager and Drive Global Growth
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are
Founded in 2010, Novibet is an established general GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

Why Novibet
At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.




Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

What you will work on
- Strategically lead the development and implementation of customer operational management teams (in-house and outsourcing) for Spanish-speaking markets.
- Oversee Spanish customer care teams across the LATAM region, managing daily workflows and ensuring operational efficiency.
- Develop, coach, and mentor team members, fostering high performance, professional growth, and an inclusive team culture.
- Act as a key point of escalation for complex customer issues, driving swift resolution to enhance satisfaction.
- Design and execute strategies to improve customer service processes, satisfaction metrics (e.g. CSAT), and operational KPIs.
- Monitor and analyze customer feedback and operational data to identify trends and drive continuous improvement.
- Ensur

📌 Customer Care Manager (Ciudad de México)
🏢 Novibet
📍 Ciudad de México