Bilingual Intake Specialist (English/Spanish)

We are seeking a Bilingual Intake Specialist to support client intake and case management for a growing legal practice. This part-time position will serve as the first point of contact for prospective clients, gather key case information, and ensure inquiries are accurately documented and organized.

Responsibilities
- Respond to prospective clients by phone, email, and other communication channels
- Conduct client intake and collect relevant case information
- Communicate professionally with clients in English and Spanish
- Accurately enter and maintain client information and case details
- Schedule consultations and coordinate follow-ups
- Ensure intake information is complete and properly organized
- Route qualified leads and case information to the appropriate team member
- Maintain client confidentiality and professionalism





Qualifications
- Fluent in English and Spanish, both written and verbal
- Previous experience in legal intake, customer service, client relations, or case management
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Comfortable speaking with prospective clients and gathering sensitive information
- Ability to manage multiple inquiries and follow established processes
- Proficiency with standard computer and office software
- Lawmatics experience is a plus, but not required

Position Details
- Part-time
- Opportunity for increased hours and responsibilities as the practice grows
- Legal industry experience preferred

📌 Bilingual Intake Specialist (Ciudad de México)
🏢 Savvy HR Partner
📍 Ciudad de México