Your Job
This role is valued across Koch companies as a team member who provides exceptional customer service by managing customer escalations, backorder notifications, hardware tracking, software license checks, license key delivery, and customer communications related to IT purchases. This role works closely with procurement buyers, software asset managers, customers, and suppliers to ensure consumer needs are met in a timely and efficient manner.

Our Team

KGS Procurement Solutions is looking for a highly motivated, customer-focused Procurement Associate to join our fast-paced general organization.

This is an excellent opportunity for someone looking to utilize their customer focus skills and assist users in getting the correct business tools needed for value creation.

What You Will Do
- Assist customers with questions and/or status updates related to orders, coordination of product returns, and ownership of backorder notification process.
- Develop and maintain mutually beneficial relationships with business partners, customers, and suppliers.




- Provide backup/support for the Wichita stockroom (i.e., maintaining inventory, processing hardware returns, and handling hardware checkout).
- Assist with software license checks and license key delivery
- Proactively provide solutions, manage expectations and outcomes with and customers and suppliers.
- Actively and consistently identify opportunities to simplify and enhance the customer experience.
- Ability to effectively work independently and in a team environment.
- Ability to prioritize and manage multiple competing priorities.

Who You Are (Basic Qualifications)
- Associate degree or 2+ years' experience in customer service, supply chain, or procurement role.
- Experience using Microsoft Applications (Outlook, Excel, SharePoint).
- Bachelor's degree in Accounting, Finance, Supply Chain Management, or other supply chain/procurement related program.
- Advanced English level

What Will Put You Ahead
- Strong writt

📌 Procurement Associate (Guadalajara)
🏢 Koch Global Services
📍 Guadalajara