Location: Santa Fe, Mexico City (100% on-site) Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment. In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues. Responsibilities Provision user accounts during onboarding, including role-based access and secure credential management. Process user offboarding and remove access in accordance with established procedures. Manage approval requests, password resets, and day-to-day access requests. Apply the principle of least privilege when granting or modifying access. Create and update process documentation as issues, exceptions, or process changes are identified. Assist with access-management process improvement initiatives. Provide timely solutions to unique or non-standard access-related issues. Collaborate with team members to support users across multiple time zones. Participate in weekend on-call rotation as required.



Required Qualifications ~3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment. ~ Strong working understanding of Active Directory and Okta environments. ~ Hands-on experience with PowerShell. ~ Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items. ~ Knowledge of server and PC workstation hardware, software, and security fundamentals. ~ Experience with Windows and macOS, including application provisioning and troubleshooting. ~ Strong organizational, problem-solving, written, and verbal communication skills. ~ Ability to work effectively both independently and as part of a team in a fast-paced environment. ~ Ability to adapt quickly to new technologies and changing processes. Preferred Qualifications Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience. Familiarity with game-development processes, consoles, or related terminology.

📌 Online Business Analyst (Ciudad de México)
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📍 Ciudad de México