The main objective of this position is to provide excellent customer service, maintaining continuous contact with clients to ensure timely follow-up on purchase orders and their proper execution. This role will coordinate administrative and operational processes that contribute to achieving commercial objectives and supporting the company’s profitability.
Responsabilities:
- Efficiently process purchase orders received through electronic channels, ensuring compliance with established procedures.
- Review and analyze quotations, designs, and requests received from the Sales team, validating that all required information is complete and accurate to guarantee customer satisfaction.
- Provide continuous follow-up on order status, maintaining effective communication with customers and internal departments.
- Optimize the use of production and distribution resources by preparing efficient process routes for work orders and scheduling shipments.
- Maintain reliable and up-to-date information in the ERP system by entering and adjusting data for new and existing purchase orders.
- Ensure data accuracy in customer accounts through detailed review of inventories, purchase orders, and balances.
- Properly channel customer complaints or claims to the corresponding departments (billing, product, service) for investigation and resolution.
- Actively collaborate with Sales, Production, Planning, and Logistics teams to ensure timely and high-quality service.
Experiência y requisitos
- Bachelor’s degree in Business Administration, Economics, or a related field.
- Minimum of 2 years of experience in customer service, order management, or commercial support roles.
- Advanced English (C1).
- Experience using ERP systems.
- Strong organizational skills, attention to detail, and customer-oriented mindset.
- Analytical skills and ability to manage and follow administrative and operational processes.