We are looking for a student to be part of the customer support area. As the primary contact point for emergency customer service requests, you will learn how to use skill and experience to validate contracts, establish communication channels, assemble emergency response teams, initiate tickets, and provide vital language assistance. In addition, you will engage in hardware material management, contributing to an integral part of our operation.
What you will do:
- Keep customer installed base, license information, and network configuration data updated in CS tools.
- Manage Emergency Registration and Data Collection, including assembling recovery teams.
- Initiate emergency notifications and set up necessary communication channels.
Maintain local customer support delivery content, both web and online tools.
- Oversee user administration in CS tools and sites.
- Contribute to the specification of local objectives and key results and performance management reporting.
You need:
- Be a student of Telecommunications,
Systems or related technology fields, at least 1 year to finish (December 2026 - July 2027)
- Fluent English (mandatory).
- Good communication skills (verbal and writing).
- Fast learning skills and ability to handle stressful situations.
- Able to be hybrid in the office in the mornings (half day, Monday to Friday)
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
DISCLAIMER: The above statements are intended to describe the general nature and level of w
📌 Student for Customer Support (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México
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