If you’re looking for a career where you can make a real impression, join Integral Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role purpose

The Associate Vice President, GCB5 position is a newly established Global IWPB Operational Resilience (OpRes) Utility team leading the operational resilience agenda across markets. Operational Resilience requires a need to build strong relationships and establish strong collaboration with key stakeholders, including businesses, operations, IT, Third Party, Business Continuity and Incident Management etc. The role will support the delivery of Operational Resilience business as usual activities in line with regulatory requirements, the Group's framework and business priorities.





The role will involve performing OpRes activities within a market/s in support of the Business Service owner to deliver core resilience capabilities including mapping, testing, assessments etc.

Principal Accountabilities and Responsibilities:
- Act as key point of contact for the Business Service Owner (BSO) to refresh the IBS artefacts on annual cycle or by trigger events (e.g. post-incident review, significant business changes, new regulatory requirement etc).
- Manage the relationship with key stakeholders (e.g. Process Owner, Third Party Engagement Manger, IT Service Owner, global mapping team) to ensure the IBS artefacts are up to date.
- Supervise the monitoring and tracking of the remediation plan of Business Vulnerabilities and Technology Vulnerabilities.
- Co-ordinate Scenario Testing the Scenario Testing with Business Continuity and Incident Management (BCIM) team and key stakeholders.
- Support Business Service Owners (BSO)

📌 Business Continuity (Azcapotzalco)
🏢 HSBC Global Services
📍 Azcapotzalco