About the Role:
Core Responsibilities:
- Menu & Storefront Excellence
- Execute precise menu updates and modifications (Modifiers, pricing, and photos).
- Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
- Maintain a high level of attention to detail when reviewing and verifying sensitive account information.
- Specialized Hardware & Connectivity Support (Tablet Backup)
- Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
- Guide merchants step-by-step through technical resets and hardware credentialing.
- Operational Mastery & Documentation
- Navigate and manage multiple platforms simultaneously (multitasking expertise).
- Adhere strictly to established workflows, operational procedures, and quality standards.
- Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.
- Relationship Management
- Demonstrate "Customer Passion" by building trust with restaurant owners and managers.




- Provide accurate, valid, and complete information using approved DoorDash methods and tools.
- Handle escalations with professionalism, empathy, and a focus on positive outcomes.
- Investigative Thinking - Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution for the Merchant

Key Requirements / Profile:
- Technical Aptitude: Comfort with troubleshooting Android-based hardware and complex network/connectivity issues.
- Detail-Oriented: Ability to handle data-heavy menu updates where a 1% error can impact a Merchant's revenue.
- Communication: Exceptional verbal and written skills in both Spanish and English
- Adaptability: Ability to shift focus between data entry (Menu) and technical support (Tablets) seamlessly

About DoorDash:
At DoorDash, our mission to empower local economies shapes how our team members

📌 Representative, Mxo Menu Updates (Ciudad de México)
🏢 DoorDash Mexico
📍 Ciudad de México