Zscaler Administrator (L3)

Location: Mexico (CDMX, Guadalajara, Monterrey)
Language: English & Spanish (mandatory)

Role Summary

We are looking for a highly skilled Zscaler Administrator (L3) to lead the design, administration, and optimization of Zscaler platforms, including ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access).

Key Responsibilities
- Monitor Zscaler dashboards, alerts, and platform health
- Manage and optimize ZIA, ZPA, and related modules such as ZDX
- Design, implement, and maintain security policies aligned with business requirements
- Troubleshoot complex connectivity issues (SSL inspection, web access, performance)
- Analyze logs, packet captures, and proxy traces for advanced incident resolution
- Configure and maintain forward proxy, GRE/IPsec tunnels, and Zscaler App (Z App) deployments
- Perform root cause analysis (RCA) for major incidents and ensure timely resolution
- Coordinate with vendors (Zscaler Support) for escalations and defect tracking
- Lead configuration audits, including admin roles, API usage, and security controls




- Participate in Change Advisory Board (CAB) for high-impact changes
- Develop and maintain runbooks, troubleshooting guides, and documentation
- Oversee severity-1 incidents and coordinate cross-functional teams
- Drive automation initiatives (scripting, Infrastructure-as-Code)
- Lead projects such as ZPA segmentation, general ZIA deployments, and proxy migrations
- Perform capacity planning and license optimization
- Review and enhance security posture (SSL inspection, DLP, policy enforcement)
- Mentor L1/L2 engineers and support knowledge transfer activities

Required Qualifications
- 5+ years of experience in network security or cloud security roles
- Strong hands-on experience with:
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Deep understanding of networking concepts:
- TCP/IP, DNS, VPNs, Proxy technologies
- Experience with:
- SSL inspection
- Policy management and tuning
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📌 Zscaler Administrator (Ciudad de México)
🏢 Fixity Technologies
📍 Ciudad de México