"Involves management responsibility for a team of people or a specific location(s) within
the business. Teams may include contractors and all categories of employees: Operational,
Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy
Management. Management responsibilities include disciplinary action up to and including
dismissal."
- General job description:
- Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation.
- Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
- Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
- Ensures compliance with applicable company policies and operating procedures.
- Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap,



and petty cash reports.
- Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
- Coordinates ODA deliveries with outside Ground Agents.
- Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.

Minimum Requirements:
Minimum Education:
- Two years (2) years College Degree/Equivalent.
- Proficiency in English (600 TOEIC points).

Minimum Experience:
- Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry.
- Previous supervision/management experience in the service industry strongly preferred.

Minimum Required Skills:
- Excellent written and oral communication skills
- Strong human relations skills
- Must possess a Valid Drivers License

📌 Lm844: Mgr Ops I (Santiago de Querétaro)
🏢 Fedex LAC
📍 Santiago de Querétaro