Summary:
A CRM Project Manager with strong Salesforce Marketing Cloud (SFMC) experience and technical background who owns the end-to-end internal production activities, ensures adherence to planned schedules and flags any risk to Campaign Manager for further alignment with brand teams and AoRs.

About the Role:
Key Responsibilities:
- Planning, assigning tasksand directing teamfor execution as per planned queue.
- Understanding and explaining risks & issuesand maintaining related records
- Reviewing functional / creative briefsbased on an understanding of what is technically possible for a specific build
- Working with cross functional teamsto ensure all necessary inputs required for production are available on time.
- Reviewing the tasks and confirm timeline feasibility, identify opportunities within existing queue to overcome any delays.
- Share critical dependencies impacting timelines and required extensions from stakeholders

Essential Requirements:
- BTech / Masters in Technology or Masters in Business Administration.




- Minimum7+ years of proven experience in managing Digital/technology focused projects or driving key initiatives within the digital marketing specifically for Content management Systems.
- Good experience in managing delivery of projects across complex matrix & general environments
- Digital experience/knowledge is a must.
- A Project Manager with strong technical background is mandatory
- Proven SFMC (Salesforce Marketing Cloud) experience managing projects and having strong functional knowledge of the tools
- Strong Communication and collaboration skills
- Supports collaboration and has good teamwork skills; Pro-active in handling complex situations & problems; Must have attention to detail
- Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is highly preferred

Languages:
- English

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environme

📌 CRM Campaign Project Manager (Baja California Sur)
🏢 Novartis
📍 Baja California Sur