About Brother
Brother is a global organization with more than 115 years of history, recognized for delivering innovative solutions across home, office, and industrial markets.
With more than 30 years of presence in Mexico, Brother Mexico operates under our global promise, “At your side,” with a commitment to simplifying and enriching the lives of our customers, employees, and communities.
Our culture is driven by four core behaviors: Accountability, Authenticity, Boldness, and Excellence.

The Opportunity
Brother Mexico is seeking an Operations Director to lead and transform the company’s Supply Chain, Customer Service, and Information Technology functions.
This senior leadership role will be responsible for strengthening operational performance, service excellence, supply chain effectiveness, and technology-enabled transformation across the Mexico business.
The Operations Director will lead the evolution of end-to-end planning, inventory optimization, customer experience, digital capabilities, and operational processes,



ensuring the organization is positioned to support sustainable and profitable growth.
As a key member of the leadership team, this role will partner closely with Sales, Marketing, Finance, HR, regional teams, and integral stakeholders to translate business priorities into scalable operational strategies and capabilities.

Key Leadership Accountabilities
Operational Strategy & Organizational Leadership
- Define and lead the operations strategy for Mexico, ensuring strong alignment with business priorities and corporate objectives.
- Lead the Supply Chain, Customer Service, and IT organizations, creating clear accountability, priorities, and performance expectations.
- Establish and evolve operational KPIs, governance, processes, and management routines to improve business performance.
- Build organizational capability through talent development, coaching, succession planning, and effective workforce leadership.
- Drive a culture of continuous improveme

📌 Operations Director (México)
🏢 Brother México
📍 México