Job Title: SAP Support Leader / Modality
Position Type: Full-time
Modality: Hybrid — 3 days/week onsite in Mexico City (office location to be defined)
About Company and the role context
Company is undergoing a transformation of its IT area toward an integrated and proactive model, where IT acts as a strategic business partner. Within this transformation, the team supporting the SAP platform requires a leader with a hybrid profile: someone who combines technical-functional depth in SAP with the real ability to manage strategic vendors and communicate with high-level business users.
Mission of the role
Ensure the stable operation and evolution of the complete SAP landscape at Company, guaranteeing operational continuity, compliance with service levels with strategic vendors (SAP, Client, Actualize, Kyriba, EAS), and delivery of visible value to the business. The Finance domain concentrates the most critical and recurring processes, thus receiving priority focus, without losing visibility or control over the rest of the landscape modules.
What the person in this role will do




- Lead the operation and support of the SAP landscape — manage incidents, minor requests, and changes across all modules in production, ensuring continuity of business processes.
- Prioritize Finance as a critical domain — since financial processes (FI/CO, accounting integrations, closing, treasury, taxes) are the most critical and highest volume of incidents, maintain reinforced operational and communication focus in that area.
- Manage strategic vendors — SAP, Client, Actualize, Kyriba, and cloud infrastructure partners. Verify deliverables, monitor SLAs, escalation when required, and maintain a productive and demanding relationship.
- Be the visible face of the SAP team to the business — interact directly with key Finance users (priority) and other business areas operating on SAP, translating needs into solutions and communicating status clearly.
- Ensure SLA and control compliance — define, mon

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