Utilizing your skills, experience and passion for customer service to help
propel your team and its business partners to succes

RESPONSIBILITIES

What would you do every day as a Customer Care Professional?

* Consistently deliver extraordinary service on a high volume of inbound calls
in a fast-paced, structured, customer care environment with a keen focus on
driving a Customer First mentality.

* Consult with Card Members to understand their needs and tailor unique and
personal solutions for them, while also reinforcing the benefits of card
membership and acknowledging Card Member tenure.

* Add value for our customers through unexpected relevant recommendations of
product offers/ benefit enrollments that deepen customer engagement and
loyalty.

* Utilize your “service oriented” personality to develop key selling skills to
optimize and solidify the customer relationship by deepening their loyalty to
our brand.

* Address general and account-specific customer inquiries- statement inquiries,
card replacement, make payments, rewards redemption, etc., and update




customer account information.

* Use tools and resources to identify custom solutions and anticipate customer
needs, in our commitment to maintain a first point of contact resolution.

* Meet and exceed performance goals that include, but are not limited to: sales
rates, quality goals, compliance regulations and productivity targets, &
customer performance metrics.

QUALIFICATIONS

* Strong written and communication skills to be able to converse effectively
and naturally in English and Spanish with our Card Members to deepen client
relationships and drive satisfaction.

* Resilience needed to efficiently manage a steady stream of customer calls,
while balancing performance to meet a variety of metrics, and remain positive
through change and stressful situations.

* Ability to showcase humility and show care and appreciation through emotional
acknowledgement of our customer queries/situations on each call.

*

📌 Customer Care Representative (Ciudad de México)
🏢 American Express
📍 Ciudad de México