As the Lead Case Manager, you will serve as the bridge between frontline case managers and firm leadership, ensuring that case management teams consistently meet performance, compliance, and client service standards. This is a full-time remote position working Eastern Time business hours (8:30 AM to 5:00 PM EST).

Lead, mentor, and develop multiple case management teams to ensure high levels of performance and accountability.
Provide onboarding, training, coaching, and ongoing development for new and existing Case Managers.
Review performance reports, scorecards, KPIs, and operational metrics to identify trends and improvement opportunities.
Hold team members accountable to productivity and quality standards.
Manage and maintain shared operational resources and legal databases.
Support strategic initiatives and special projects related to pre-litigation operations.





Proven experience leading and managing legal teams of at least 20+ employees.
✅ Experience coaching, training, mentoring, or supervising legal staff.
Ability to analyze KPIs, scorecards, and operational performance metrics.
Experience with Salesforce and/or Litify strongly preferred.
100% Remote Work Environment
~ Opportunity to lead high-performing legal teams
~ Collaborative and performance-oriented culture
~ Our team is committed to delivering exceptional results for clients while creating opportunities for professional growth and leadership development. If you have successfully led large legal teams within U.

📌 Case Manager Supervisor-Bilingual (México)
🏢 Solvo Global Careers
📍 México