TECHOPS ENGINEER

Company Overview

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative integral manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

At Siemens Digital Industries Software, our TechOps team keeps critical customer environments stable, secure, and ready for what is next. You will work at the intersection of cloud operations, enterprise software, and customer success—learning fast while helping global organizations run their most important engineering platforms.

This role is based in Mexico City or Monterrey with on-site training and a hybrid work model.



You'll bring 3+ years of professional experience in technical roles and a passion for solving meaningful customer challenges while growing with a global team.

Key Responsibilities

Own and resolve support tickets and incidents end-to-end, using structured troubleshooting, clear communication, and a customer-first mindset.
Help operate, monitor, configure, update, and continuously improve enterprise software environments, primarily Teamcenter and Opcenter, across cloud and on-premises landscapes.
Analyze system and application logs, collaborate on root-cause investigations, and help turn learnings into reusable SOPs, playbooks, and knowledge articles.
Coordinate controlled production changes and maintenance activities with global teams in a follow-the-sun operating model.
Partner with engineers, solution consultants, and customer teams across the Americas, India, and Europe to deliver quality, reliability, and a great support experience.

Qualifications

Bachelor's degree in Computer Science, IT, Engi

📌 TechOps Engineer (Monterrey)
🏢 Siemens
📍 Monterrey