Mid-level App Support Engineer – ReactJS, Python APIs & Azure Cloud
Location: Mexico City
Schedule: Hybrid - 2 - 3 days

About the Role
We are looking for a proactive and technically strong Support Engineer to provide production and application support for modern cloud-native applications built on ReactJS, FastAPI/Django, and Azure services. The adecuado candidate should have hands-on experience in monitoring, troubleshooting, incident management, root cause analysis, and operational support across frontend, backend, APIs, search, and cloud infrastructure components.
This role requires strong analytical skills, a customer-first mindset, and the ability to work closely with development, DevOps, and product teams to ensure high application availability, performance, and reliability.

Key Responsibilities
- Provide L2/L3 application and production support for web applications and backend services running on Azure.
- Monitor, troubleshoot, and resolve issues across:
- ReactJS applications hosted on Azure Static Web Apps




- FastAPI/Django services hosted on Azure App Service and Azure Container Apps
- API integrations exposed through Azure API Management (APIM)
- Investigate and resolve incidents related to application performance, API failures, authentication issues, deployment issues, and infrastructure health.
- Use Azure Log Analytics and Application Insights to monitor system behavior, identify anomalies, analyze logs, and perform root cause analysis.
- Support applications leveraging Azure AI Search and Azure AI Foundry components, including troubleshooting indexing, search relevance, model/service integration, and inference-related issues.
- Monitor and support Redis caching and PostgreSQL database performance, connectivity, and reliability.
- Collaborate with engineering teams to identify recurring issues and drive permanent fixes.
- Participate in incident management, problem management, and change/release support processes.
- Create and maintain runbooks, troublesh

📌 Azure Support Engineer (Ciudad de México)
🏢 E-IT
📍 Ciudad de México